Refund Policy

This Refund Policy applies to all purchases made through Piaaz (piaaz.com and related services). It should be read together with our Terms of Service and Privacy Policy. If there is a conflict, the Terms of Service control except where this Policy explicitly states a stricter consumer right required by mandatory applicable law in your jurisdiction.

Some offerings may include live sessions, coaching, or other human-assisted elements where stated at checkout; eligibility follows this Policy and those product terms.

We offer a limited right to request a refund to your original payment method only if all conditions in Section 3 are satisfied. Change of mind, dissatisfaction, or buyer’s remorse alone does not qualify.

You must contact us within seven (7) calendar days of the purchase date on your receipt or payment confirmation, using the contact or support options on piaaz.com, with “Refund request” in the subject (or equivalent), your account email, and your order or transaction reference. We may require verification.

Approved refunds are typically initiated within ten (10) business days; posting to your account depends on your bank or card issuer.

This window is our commercial refund policy in addition to mandatory statutory rights (Section 8). Once paid access or subscription is activated on your account for the purchase, you normally lose eligibility under Section 3(b)—so assume fees are final after activation unless Section 4, Section 8, or we state otherwise.

We approve a refund only if every point (a)–(c) is true: (a) your request is within 7 calendar days of the purchase date on your receipt or payment confirmation; (b) paid access or subscription for that purchase has not been activated on your Piaaz account, as defined below; (c) no exclusion in the rest of this section applies.

“Activated” means we have enabled paid entitlement for that order on your account—e.g. subscribed / paid-active status, unlocked paid courses or bundles, or lifetime access turned on for what you bought—so you could use the paid Service for that transaction. Paying, creating an account, or pending steps you must complete (such as verification we describe at checkout) before we activate does not count as activation until we actually turn on paid access on your account; until then, (b) remains true if you request a refund before activation.

We deny a refund if: the 7-day period has ended; paid access or subscription for that purchase has been activated on your account; the request is abusive, fraudulent, or you filed a chargeback without contacting us first; you breached the Terms (e.g. sharing accounts, circumventing access controls).

Subscription renewals: you may request review under (a)–(c) within 7 days of that renewal charge only if paid access for the new billing period has not been activated on your account.

Bundles: activation of the bundle entitlement on your account counts as activation of the whole bundle for this Section.

After activation, use of the Service is normal; commercial refunds under this Policy are not available solely because you used content you were given access to—subject to Section 4 and Section 8.

Discounted / promotional purchases follow this Policy unless different refund terms are stated in writing at checkout.

If you cannot use paid content after activation due to a verified failure on our systems (not your device, network, VPN, or account misuse), contact support. We first work to restore access or fix activation.

If paid access should have been activated per our stated process but was not because of an error on our side, or activation fails technically, we will correct it or approve a refund for that transaction within a reasonable time after you report it with complete information—even if the 7-day window in Section 2 has passed (mandatory law may require more).

If access was activated and you could use paid content, Section 3 normally applies; we still try to fix genuine technical problems, but monetary refund is only where this Policy or mandatory law allows.

One-time purchases (including lifetime access): refund only under Sections 2–4 and only while Section 3(b) is satisfied (paid access not activated), unless Section 4 or Section 8 applies.

Subscriptions: cancel to stop future renewals where the product allows. Renewal charges follow Section 3 (including the renewal rule there): no commercial refund once that period’s access has been activated on your account, unless Section 4 or Section 8 applies.

Contact us before a chargeback or bank dispute. Disputes without prior contact may lead to suspension or termination. We may supply evidence of delivery and acceptance of these terms.

Legitimate fraud should be reported to your bank and to us.

Refund requests: piaaz.com contact/support — “Refund request”, account email, purchase date, order/transaction ID.

Other billing or access questions: same channels with full details.

Nothing here limits rights that cannot be waived under your local law (e.g. faulty digital content, misdescription, or withdrawal where it legally applies). Mandatory law prevails to the extent required.

We may update this Policy; the Last updated date will change. Purchases before a change follow the Policy in effect at purchase, unless law requires otherwise.